Excessive Water Use and water Leaks
Identifying Water Leaks
In order to verify whether there is a leak, you need to check the following.
Check the water meter - including the red number that represents hundreds of liters. It is recommended to check the water meter twice – at midnight and at 6:00 in the morning. Between midnight and 6:00 am do not use the water.
Meter Ownership - Make sure the water meter is associated with your apartment. Turn on the cold and hot taps and check to ensure the meter is moving in both cases.
Check other water sources for leaks: Lawn pipes, all drinking faucets, hot water boiler (dud shemesh), etc.
If there is a sign of a leak, you need to call a professional to assist in finding the source of the leak.
Checking the Water Meter
If there is a concern that the water meter is not working, please contact us to check the water meter. Our fee as set by the Water Authority is 118.82 NIS (including VAT) for a residential meter and 159.84 NIS (including VAT) for a central water meter.
These rates may vary from time to time according to the instructions of the water authority.
Request for a Reduction in the Water Bill Due to Water Leaks
In the case of a water leak, the law requires Mei Modiin to reduce the charge (there is no reimbursement for hiring a private repair person), according to the following condition: :
In a situation where an excessive amount of water leaked, meaning, over 150% (1.5 times) of the amount used the previous year or if there is data from the previous year, of the average last two payment periods (no more than 67 days within a specific period).
The consumer complained to Mei Modiin within six months from the end of the period the water leakage began.
The consumer did not receive a credit due to a water leak of an apartment water meter within a period of one year from the present leakage or a credit within two years due to a water leakage from a central water meter.
The consumer needs to file a form and declare that the leak was excessive and was corrected and attach documentation proving the leak is fixed. (In a situation where the leak was not fixed by a professional, the consumer needs to write a thorough description of fixing the leak).
Procedure for Receiving Credit for a Leak
After the report is filed with proper documentation, Mei Modiin will check the period the customer claims there was a leak with the previous year’s water consumption. In a situation where water consumption increased by at least 150% and all the above conditions are met, the customer will receive credit for the difference between the normal fee and the fee due to the leak less 7.69 NIS + VAT (the leakage fee that is dictated to Mei Modiin for the consumers of Modiin-Maccabim-Reut).
The fee varies from time to time according to the istructions of the water authority.
High consumption: Excessive Water Use not due to a leak
According to the Water Authority, water use will be determined as excessive according to the following conditions:
The amount of water consumed measured by the water meter has to be equal to or above 200% of the previous year’s consumption or if such data does not exist, the two previous charging periods (no more than 67 days in a period).
Procedure in a Case of an Excessive Amount of Water Consumed Not due to a Water Leak
In situations where an excessive amount of water is consumed, it is at the discretion of the Water Authority to reduce the water bill under the following conditions:
When water consumption is very excessive, double or more the regular amount (from the consumption of the previous year or when there is no data from the previous year, from the last two bill periods) and the amount is not reduced below 60 cubic meters of the water meter of a single apartment and 60 cubic meters times the number of apartments for a central water meter.
The request is filed on a standard form that can be downloaded from the internet siteץwithin 35 days from when the water bill was sent.
A request and approval for this kind of credit for a single residence or central water meter has not been made in the past.
Tightening a Dripping Tap Saves Water
A dripping tap is a waste of an expensive commodity and one should be careful to stop such waste even if the drip is not apparent in reading the water meter. In order to measure how much water is being wasted, put a bowl or mug under the drip to collect the water. One can check how many minutes it takes to fill the bowl or mug. A tap that leaks 60 drips a minute will cause a loss of 12 liters a day or 4,630 liters a year. A dripping tap will fill a 1/4 liter mug within 30 minutes.